Frequently Asked Questions
Everything you need to know about your favorite spooky companions.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy for Deddy Bears?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return.
Are Deddy Bears suitable for all ages?
While our bears are designed with a spooky aesthetic, they are generally suitable for ages 3 and up. Please check individual product descriptions for specific safety warnings.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Zip Pay for your convenience.
Do you offer international shipping?
Currently, we primarily serve the Australian market, but we can arrange international shipping upon request. Please email us for a custom quote.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.