Returns & Exchanges
At Deddy Bears Australia, we want you to be completely satisfied with your spooky companions, which is why we offer a 30-day return policy for items in their original, un-played-with condition. If your order arrives damaged or isn't what you expected, our team is here to help haunt down a solution.
Initiate Your Return
Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack your Deddy Bear in its original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Ship It Back
Affix the provided shipping label or address the package to our returns warehouse and drop it off at any authorized postal service location.
Receive Your Refund
Once our team inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing